well after 15 days, still nothiing from them! how long would I need to wait for my funds to be recover? couple years?
Didn't you notice the warning message when you want get the deposit address as below screenshot?
It is clear the rules says that any coins other than bitcoins cant be recovered, so what do you expect? Just admit your own mistake and let it go, I know it is not easy to accept the fact but nothing you can do. You cant force them to recover your money because of your own mistake. You can wait, but you should not expect to get it quick.