Sad to say, this is their regular excuse to scam their customers' money. Their reputation is now in a position where they no longer try to improve their reputation, which is why they are now scamming their customers as much as they can. I don't know yet who recommended you to deposit on this website, because no well thought out person can recommend you to deposit on such a website. So now there is no way to recover your funds except by posting against 1xbit.