Please let me clarify my issue more. I have created a new account after recieving those mails, since the first account was already excluded. I have let them know about the issue and asked them for a refund. As they were fully aware I am a problem gambler they immediately locked the new account to, however I managed to lose some money on that account.
In this case you have to blame yourself because you cant control yourself. Once you decided to have self-exclusion from any site, you should ignore any other upcoming news, email, or even better if you block anything related to gambling.
Instead of doing so, you created a new account and made a deposit but unfortunately you lost it all then asking for refund? How if you win big with the new account? Will you still complain? I doubt it if you ask me.