are you planning on gambling on the new account you created? if I were the recovering addict I would have asked for compensation outside their gambling site. asking for compensation(i am sure you are asking about money right?) on your new account could trigger or further trigger your addiction. a relapse could mean wasting all the time and effort you gave on your recovery.
Please let me clarify my issue more. I have created a new account after recieving those mails, since the first account was already excluded. I have let them know about the issue and asked them for a refund. As they were fully aware I am a problem gambler they immediately locked the new account to, however I managed to lose some money on that account.
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so, you are asking for compensation for the money you lost on the new account you created on their website? although I agree that you should at least get compensation(outside their gambling site since you said yourself you are a recovering addict) but not the money you lost on the new account you created. I hope you get some kind of compensation from them though.