Dear fellow users,
Let me explain the situation im in with Stake.com,
I am a recovering gambling addict with an account at Stake due to problem gambling.
This account has been closed for a long time and they still kept spamming me with promotional and bonus emails, even though they were fully aware of my problems.
I have contacted live support and the legal department, and they have admitted their was a error in their database allowing to send promotional emails to problem gamblers, they have let me know they have fixed it after my messages.
Unfortunately Stake is not taking any responsibility regarding my issue and will blame me for their mistakes.
I hope there is someone noticing the pain Stake is causing to some of the problem gamblers out there, and I still hope Stake will solve this issue with me.
It is unfortunate that this happened, however while I am in favor of features in casinos that have to do with responsible gambling, at the same time I think it is important to make an effort by ourselves to also put some measures in place so we can isolate ourselves in the case the measures of the casino fail for some reason or another, the most obvious is to have an email exclusively dedicated to your gambling activities, that way in the case a casino sends you an email with a bonus you can just use a filter to not even see it or in the worst case scenario you could just delete that email account and avoid seeing those emails that way.