This player won from his own deposit and was able to withdraw his winnings according to our withdrawal limits. He made several cashouts, few were stucked becasuse technical issue.
The player said that you rejected his withdrawal many times, cant you fix the issue quickly?
You also need to increase the withdrawal limit, I wonder how big players will be interested to play in your casino if you have low withdrawal limit per day.
It would be great to get some kind of compensation from them. But it seems to me that everything is exactly for this, they are only happy that I lost everything)
Lesson learned for you, do not play if your withdrawal is rejected many times or if there is an issue with the withdrawal.
If you would not mind to share, how much you lost since there is a technical issue in the casino?