now I don't understand what exactly OP wants stake.com to do? That's what I want to understand, I'm reading several posts but so far I can't understand what the OP wants? Does anyone understand what OP wants?
reading his previous reply to my post. Basically, I think OP wanted to be compensated for the money he lost on the new account he created when he contacted the support to inform them that he is still receiving promotional emails even after his account was closed(most likely due to self-exclusion).
Please let me clarify my issue more. I have created a new account after recieving those mails, since the first account was already excluded. I have let them know about the issue and asked them for a refund. As they were fully aware I am a problem gambler they immediately locked the new account to, however I managed to lose some money on that account.