Re: Stake.com & responsible gambling?

so you should change the thread title because your problem is not about emails and addiction, your problem is about new account you created after receiving emails and your new account was blocked with funds.

No, locking the second account is not the problem here because they locked it after he informed them about it.

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is there any rule that prohibits people who are addicted after self-closing account cannot come back later to create a new account?

According to the self-exclusion terms, an excluded user must not create a new account or use any of his alternative accounts.

Quote from: https://stake.com/policies/self-exclusion

You should not attempt or proceed to open any new accounts during your self-exclusion period, or indefinitely if a permanent self-exclusion has been selected.

If the casino finds out you creayed a new account they will lock it immediately.

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how would stake.com know that your addiction is gone? would you be able to prove it for them to unlock your account?

They don't. But when you request to be excluded you can choose for how long this exclusion shall remain ( 1 month, six months... or permanently).

now I don't understand what exactly OP wants stake.com to do? That's what I want to understand, I'm reading several posts but so far I can't understand what the OP wants? Does anyone understand what OP wants?

He wants that Stake wont be already sending out those promotional emails that might poke up again on his gambling addiction but since
he hadnt able to get on what he do like for Stakes response then he do whine out into the community.

I know that gambling addiction is hard but it would be just common sense that you shouldnt access things on where you could possible
see those in related with gambling things.

He do make out this issue to be this big but actually its not really needed or having no point.

Finally, I understand now what is really happening to Op.

Yes, I agree that if you want to excluded yourself from the trouble specially in gambling sites they shouldn't try to access anything that's related with the site since google will just keep bringing that up to you once they know what you are surfing. You should use incognito or ToR if you want to never see what you just searched, watched, or surf on the internet.

Op, is just creating a complicated problems which is just a simple problem if he just let it go since in the first place he's the one to be blame for searching but if it's not his problem then he should just move on since the support said that there was a slight mistake or error in the system which is out of their hands at the moment.