well after 15 days, still nothiing from them! how long would I need to wait for my funds to be recover? couple years?
Lightlord is usually busy and for this case he should open the main wallet (hot wallet/ cold wallet) to check either the fund is recoverable or not. Though there is almost no chance to recover the fund. Hopefully, think if he/they can recover the fund they will assist and send back to you. So, you should wait patiently and keep update with their support team.