I have advised stake that i have a gambling problem in the past they have a 24 hour cooling period so if you self exclude you can
bring yourself back into the game. So for that reason on October 20st i asked eddie personally on telegram as he was my vip to ban me. Then on october 21st
Eddie says i am permanently banned self excluded. Then next week it did not become the case i was let in able to deposit and play and lose $$$. All i am asking is to return my 2 last deposit made on my account this is not my fault you guys. One of the reason why i wanted him to ban me because i was close to being a platinum and that was a reason for me to gamble away.
( i have attached pictures as well as a post i made almost 2 years ago regarding same issue at askgamblers.com looks like they haven't improved at all)
bring yourself back into the game. So for that reason on October 20st i asked eddie personally on telegram as he was my vip to ban me. Then on october 21st
Eddie says i am permanently banned self excluded. Then next week it did not become the case i was let in able to deposit and play and lose $$$. All i am asking is to return my 2 last deposit made on my account this is not my fault you guys. One of the reason why i wanted him to ban me because i was close to being a platinum and that was a reason for me to gamble away.
( i have attached pictures as well as a post i made almost 2 years ago regarding same issue at askgamblers.com looks like they haven't improved at all)
While it sounds like Stake are not fulfilling a basic requirement for a responsible gambling operation - allowing a player to opt-out and self exclude we have to be careful jumping to conclusions. Sometimes casino operations allow you to opt-out but then, through a few steps usually involving a manual conversation, reactivate your account (which completely defeats the purpose, they should be time limited with no workarounds). However every good casino I've used this on will ban me altogether for a certain time period if requesting to self exclude. There is an element of personal responsibility that seems to be lacking here however, because you had enough willpower to self exclude but could not control your urges enough to stop depositing more. It seems like both sides are at fault and while you should be restricted, I cannot see you getting any losses back unless you're willing to waste money going the legal route.