Well it's still not convinced me if your account is zukov and you can't withdraw from this casino, since you can't attach proof of the main problem here... I'll wait for 1-2 weeks to see the response from the OP side.

There's previous accusations against this casino [1] gladly it's has been resolved, so they may resolve your case too.

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[1] https://bitcointalk.org/index.php?topic=5375429.msg58712332#msg58712332