I saw some people had their cases solved almost immediately and me waiting so long, I really don’t understand. I believe I won’t see my money at all, but worst thing is i know nothing at all, they don’t want to explain me anything, security team is ignoring me and support team is writing me this:

Dear User,

All the information has been provided to you regarding the issue. You should apply to security@1x-bit.com.
It must be noted that we cannot provide any information concerning this request because this is out of our jurisdiction.

I don’t know what a mess they have there. I just want clarification of things about my account