Could this be a system error? Or the system detects or suspects suspicious things, especially after winning a fairly good amount of rewards.
And sometimes gambling platforms will do this when their system detects a suspicion about the account.
If you feel right and don't commit fraud against bonuses, try giving some evidence to CS, especially regarding the winning rewards from sports betting.
And you can also include screenshots of the data proof or winning history.
If your evidence is strong, usually CS will apologize and the team will recheck, and if there is a system error, don't worry, the account will usually be recoverable. But again it must be with strong evidence.