We will get back to posting updates/answers in a week
So the answer to your question is, that there is no 1xbit support on Bitcointalk right now.
I am writing this from October 25 on this forum, and they not responding or even answer something, and you are telling me here they are on Vacation from 30 december.
I just wrote that the official information that I found on Bitcointalk proves that the support team is inactive on the forum at the moment. You're just wasting your time if you wait for a response today. As I wrote earlier, you just have to wait a few more days.
But as I see you like to write the same thing over and over again, so take your time
