The site's reputation is questionable if they only release the funds because you posted in this forum.
They should keep their TOS and implement it no matter what, but if it's not clear, they should satisfy the needs of the gamblers as this forum is huge and could affect their entire reputation. Congrats OP for your win, don't be tired of sharing your stories here as the community is very active to help.
Shady kind of behavior which or shouldnt really be tolerated because the community wont really be dumb on not to notice up things like these specially speaking with withdrawals and other related things.
This is the beauty of this forum on which you could really post up in regards with real experiences which the community whether they would act or not basing on what they had observed.
Once a platform do make out those kind of mistakes and hadnt been resolved yet then this would leave out bad impressions which would really totally affect their credibility or reputation.