Well you'd better to follow the instructions from the representative here, seems like to resolving the accusations is discuss via the support and not on this forum. What do you want here? to solving your problem or keep spamming even you've got the answers of the reasons on your problem?

Regarding the lose bets and win bets, why should a casinos looking for lose bets since there's more reason to do that? Of course they will look into the win bets since they're need to give money for you except you're broke their rules.