Which is the best way to extract the logs, via the whatsminer tool export feature or from the ASIC web interface and copy/paste?
On the web UI just go to advanced option and look for API logs if you don't know how to go to Hagssfin guide from this link below
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https://bitcointalk.org/index.php?topic=3224256You can also follow his troubleshooting guide under that link to help you troubleshoot the problem.