I have understood your situation in detail, and the operation staff gave me a clear answer.
First of all, I can make it clear that you have seriously violated the rules of the platform and conducted malicious arbitrage.
After verifying that this is not your only betting account, the same problem occurred in your previous betting. We found an abnormality and warned you, but the bet was settled normally.
However, you did not pay attention to our warning. You still have multiple accounts for malicious arbitrage and were discovered by the platform security system. According to the platform rules, abnormal betting orders will not be processed.
This response is the final response to this incident.
can you explain how can there be arbitrage in the same platform and same website ? is the odds different from user to user ? so thats why the user made another account to make arbitrage ?
or if he did arbitrage in another website with your website to benefit from odds difference how did you know that ?
do you mean you gave the user for example a deposit bonus thats the only way arbitrage with 2 accounts in same platform can work . its better you specify .