I'm sorry I haven't been updating here.  We did make progress and then had some technical setbacks. The email system was working for a week or so and then died again.   There's very few developers who I trust to resolve these issues and unfortunately, we're having to wait on those developers who are fighting some other fires before continuing the work to fix these issues.  Catching Covid-19, and recovering from it, has also sidelined both myself and the devs for a time.

While we won't quit until the website is acceptably fixed, the timeline has obviously gone WELL past acceptability and my focus right now is on redeeming all 2FA coins.

If you've emailed previously and I didn't reply in a timely manner, please email again.  We missed quite a few emails and may have lost some before they were read.

Direct messages here on the forum are also still getting through.

We're asking owners to peel the hologram enough that it is clearly peeled (the word "void", or a hexagonal pattern, becomes visible) and then photograph the hologram side of the coin.  In the photograph, beside the coin we also need to see the current date handwritten on a piece of paper as a proof of when the photo was taken.  This photo is evidence of current ownership of the physical coin, and will be the primary consideration in any disputes of ownership.  If there's any evidence of photo manipulation (cropping, blurring, tag editing, etc) or if the details aren't legible, we'll ask for another photo.

We were able to extract the registration emails from website database and once current ownership is confirmed we'll message the email address associated with the coin as a second confirmation before transferring any BTC.  There will be edge cases and we'll do our best to deal with those gracefully.

I will update here next week once the developers are back online.