Checked their withdrawals work.
This morning I have made a USDT withdrawal to BEP-20 address and it took about 5 hours before funds appeared in my wallet. I find it quite slow. I am used to BinanceSmartChain being fast. By looking on an address they sent funds, I can see that they either dont make a lot of transactions, or USDT-BEP20 is not the most popular withdrawal direction. They do 2-5 transactions in a short period of time, and they do it with several hours pause. I can suppose that Bitgame makes these transactions/manage withdrawals manually.
Under normal circumstances, the system will automatically review the withdrawal request. If an order triggers the platform's security mechanism, there will be manual intervention for processing, and it will not exceed 24 hours at most.
Can you please comment on this?

25 hours has passed already since the withdrawal was created. This is a BEP-20 withdrawal, should it should not take long time.
Btw, the only way to communicate with support is to send an email to
service@bitgame.com or to ask admins in telegram groups? As I did not find any support button on the page.