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Yeah. Facebook sucks, I stopped using it about 15 years ago. I already told you that I don't have anything to do with running the social media pages. AFAIK the PR agency uses them for putting announcements/adverts out. It's probably all automated through an API. If there was an option to disable replies I'd guess they would use it. There's nobody there to read them.
I can only agree with that.
Facebook is just full of scam and spam.
And it feels like nothing is being done about it...
For something like this you can only have a separate department that takes care of such scams and spams.
In the end it can also cast a bad light on the real company if people are deceived by fakes or are provided with false information.