It’s very ugly when a company tries to justify its problems by slandering a customer.

Several facts:

1. An attempt was made to provide both a driver's license and an ID card (at least 10 times)

2. Until the game was played at a loss, no kyc was required, although the stakes and bet amounts were always in the thousands.

3. Then, when I was lucky and managed to get to the plus, a benefit was made

4. I did not receive any notification of the required KYC approval until I became aware of the required KYC performance before contacting support.

5. None of my letters to the managament department have been answered.

6. What abuses are we talking about? I can provide excerpts, videos that money has been transferred from my personal wallet, and the fact that I have won several bets in a row cannot be said to be an abuse, as I have had more than one loss.

If you can't find the right solution, just pay my money and close your account. Where's the problem?