After examining patterns of the bets placed on sports, and noticing signs of abuse, our team has decided to enforce an electronic KYC check on your account.
After a few unsuccessful submission attempts, our live support agents advised you to upload a different type of identification to our KYC Portal to which request they were greeted with vulgar language and denial of having any identification other than your drivers license around you. After which you have proceeded to let us know that you would be submitting ID card of your sister, which is completely unacceptable. Duelbits does not and will never welcome any attempts of KYC procedure manipulation, by submitting documents of someone else, but yourself.
We would like to let you know that we’re already in talks with the Company that carries out Electronic KYC verification processes on Duelbits regarding the issue that you have submission and apologize for any misunderstanding.
And OP claim he is a VIP of one casino, obviously, he is not reading or fully acquainted with Casino rules after all this time, all casinos will not accept what he is suggesting, now that Dulebits has finally posted about the issue here, you have to wait for the results of their talks with the company that carries their KYC verification process, they are doing this so they can finally process your withdrawal.
They even apologize for the misunderstanding when you are the first one who gave the vulgar language.
Knowing duelbits for quite some time now, in the gambling board section. I don't think they will ruin their reputation with that amount. It is not small but not also very big to scam a player. They already gave their word and it is on the OP's side now how to resolve his issues. Sometimes it is not the fault of the casino but the player himself. I had one experience as well but it was in an exchange, suddenly they require me to submit kyc because of suspicious activities. I was wondering why because I only had one account. Then, I realize that I kept on changing my IP address because whenever I switched my router to my solar gen.