First and foremost, CryptoRush is still marked as being a BETA.
Users should have comprehension that as long as it will remain "BETA", issues can occur.
I agree that the method they use for accounting could be different, but it works great unless the devs screw up their wallet (improper coding) thus influencing the accounts.
As they mentionned, the next CryptoRush engine will be different, but for now it's what it is and is in BETA, so nobody really has the right to complain.