The only reason for this would be that fortune jack do not want the account to change the hands and nobody would be able to sell or gift his account to anyone else. If anyone sell his fortune jack account, the buyer would never be able to change its phone number or email, thus this discourages account selling.
What else could be the motive behind it

Th reason is fine but how if the real owner lose their phone number accidentally? Since there is email verification, 2FA and even KYC verification, there should be a way to change the phone number by proving that the one who request to change the phone number is the real account. It reminds me that my registered phone number in Fortunejack is not active anymore since few years ago, fortunately phone number verification is something that is not being used regularly there is no significant problem related to phone number.