As I said, if a casino offers a feature and then fails to make good on their promise then that is simply bad customer service, however people need to always be responsible for their mistakes and recognize that if they had not gotten addicted to gambling then they will be addicted to something else, so they need to improve themselves to the point they can beat their gambling addiction.
You are right that we are eager to blame someone else instead of searching our fault. But regarding gambling we always cant think that. For example if I placea bet and loss that is my fault. But if I have enough fund but cant withdraw or cant place bet then that is their fault. If any gambling site of cashback policy then they have to kept their promise. Regarding this case it was clearly said that the user has been banned then how the user can deposit and place bet. Don't you think it is fault of the site or the person who has made sure that the account has been banned?
I don't know but for me it sounds ridiculous. This is a person's mistake to play when they know they are game addicted. I think it is simple as ABC. Even if one online casino bans you, you will find dozens of others where you will play:) with brick-and-mortar casinos everything looks easier as you will have to make a long trip to another location when you have banned yourself from all the closest gambling houses. With online casinos, you always have a choice:) if we are taling about addiction, you will never stope until you get the shot. Otherwise, you will not be able to think about anything else except gambling. It works the same for drug or alcohol addiction. If you ban yourself in one casino, it is never enough. A friend of mine did that in one online casino, but the next day he was playing in a brick-and-mortar one. If you think it is enough, you should do it on your own. Hidding a shot is not the way...
Because for sure the addicted gambler will crave to play since for sure he will think about playing day by day especially when they get bored. Anyways family support and health experts can help him towards this problem since if he can get all the support he need for sure the problem towards this kind of addiction will be eliminated.
For sure we can see so many complain like this since many addicted gamblers insist that they lose because of their own greed and they blame the casino like this.