I've just received an email asking for a review on Trustpilot.
I am not so sure if this is a good thing.
Some players might write bad reviews if they lose money.
Although this would not be a reason for a bad rating....
Every legit company gets negative reviews on Trustpilot (or other platforms) and sometimes people also just like to complain. I check from time to time Trustpilot when I want to buy something on a new shop and if the vast majority is positive than it is OK for me. For casinos, I never check Trustpilot.