I don't find normal to hide behind the KYC requirements for something as small as 0.005BTC, especially since OP didn't play with the money and he was asking for the account get closed and refunded exactly because of KYC.
So something is super fishy there. And with Cloudbet not bothering to say a word... imho the case is clear.
Sorry, I had no intention to bother you or the other 3 members with the mess PM, and I never thought that it will be considered as spam from any of you.
BTW, the amount doesn't matter. The KYC requirements is mentioned in the casino terms. And a licensed casino have to follow the rules of their terms, no matter how small the withdrawal amount is. I'm a regular bettor and I'm in gambling since last 4 years, I have seen many cases like this in different places. As example: A user was asked for KYC verification on a withdrawal of $105 only at Primedice and I have described
the story here. Moreover, I was asked to do KYC verification on a withdrawal of 0.00113 BTC at PlayBetr, you can see
the details here.
However, My issue was resolved without the verification process.In the same time member Mahdirakib showed up suddenly and started to do his own investigation, and he is holding the side of Cloudbet, without opposing the flag.
There is two reasons for the presence of me in this accusation. The first one is mentioned by Pmalek here, and I have said about the second reason in the PM (I'm collecting the data of KYC requirements from each casino). I didn't support the flag as of OP isn't accepting the whole terms of Cloudbet, I didn't Oppose the flag as Cloudbet admin staying silent. My position is clear here, and it is neutral.