Yeah, the KYC rules is above all other terms of a casino. Because every casino says “We reserves the right to ask for KYC at any time..” I think OP should go through the KYC process to confirm whether Cloudbet return his deposit amount or not. Until then we can't say it is 100% scam.
I just sent a PM to those DT members (NeuroticFish, logfiles, dkbit98, Jawhead999) who supported the flag. I would like to hear back from them as they supported the type 3 flag according to this accusation.
The reason i supported the flag and even left feedback was the fact that the user even requested Cloudbet to close his account and just send him back the deposit he had made, of which the cloudbet support is just being rigid.
What is the purpose of asking for someone's documents if they have already stated that they want to close the account and get their deposit they never used for any betting on the site back?