This was resolved, the user was refunded, and is literally from the very early start on the website.
That was resolved? You had refunded his deposit, right? But why didn’t you give his winning and what about the bonus he was supposed to get? You didn’t give him anything other than his deposit 2 BTC. Am I right? Isn't it a shady activity? If not, what does it mean by "shady activity"?
I read about the story and it looks like everything turned out as it should.
The winnings you get thanks to the bonus are unlocked till you reach the limit of wagering. This user knowingly gave up further wagering so he could not receive any winnings.
The problem was that, according to the rules, he also lost 2 BTC of the deposit, but in the end it was returned.
What do you think is wrong?