Even if the team wanted to do so but with that irreversible aspect of crypto then it couldn't really be done unless they would personally compensate those amounts had been lost?
Is he out of his mind? No business would be doing that specially if the lost coin does involved with your own personal human error which its always been suggested or been minded
that sending out funds should be on the correct address.
You couldn't blame off someone just because of your own personal mistakes and made them responsible on committing that.
Of course OP shouldn't blame anyone for his own mistake.
The transaction he made, despite the fact that it is quite a big mistake, is reversible, but it is not easy and it will definitely take a long time.
OP himself wrote that he received a reply from moderators that he would receive a refund, but it is not known when.
The OP should not expect that he will get the refunds as the mistake is totally his. It is the casino's prerogative if they will refund him or not because most casinos even exchanges are pointing this out clearly in their terms and conditions. Coins sent to the wrong chain are not recoverable and considered lost. And with the situation of bitvest right now, I don't think he is asking this request in good timing. So if he is patient, maybe wait for lightlord to come back here and maybe he will just refund the amount without getting to the point of recovering it.