Hi all,
Thank you for your messages.
After reviewing this case, we can see that as mentioned: an account was opened, a deposit was made, and no bets were placed.
Based on our review, KYC was requested due to suspected multi-accounting which was flagged by our internal systems.
As stated in our
Cloudbet terms and conditions:https://www.cloudbet.com/en/help/terms
7.1.10.2. Only one account per customer/IP/household is allowed. If you attempt and/or successfully open more than one account, all of your accounts may be blocked, suspended or closed and any Cryptocurrency credited to your account frozen.
Our team have reached out to the player privately, and hope to resolve this issue as quickly as possible.
Many thanks,
Cloudbet Team