you was away from the trake for few days? and you called your self a support member? better you scroll up and read the posts above where i have posted SS
Why you have not posted your details of the problem on the OP and also why you have posted ere instead of scam accusation? If you provided screenshot of cat which I think made for public(all users of the site). If you need any help then you should contact with their support privately. If you can do so, I think that will be helpful for you.