Casino owners mostly not the one handling their ann threads here in the forum they hire some representatives who can work with them with answering the inquiries of their players so he must be knowledgeable about what he do so that it will not create bad impression to the people knowing that they are promoting there casino here.
In the case of this I think the owner should step up since looks like OP doesn't know anything about his job.
If I am the owner of that casino that was posted by OP I don't think I will be proud to own that casino, based on the negative feedback it's getting, it looks like the owner is not interested to open an announcement here so the software seller of the script decided to open it in the hope of promoting the casino and the script he is selling but unfortunately it backfired.