days ago almost week i didnt get any feedback for lost my money on 3rd party. send the proof then I got nothing.
this case same with a old case :
my balance gone on 3 provider, please check. i already send you an email
When there is an issue with games from 3rd party providers, there should be a communication between the casino and the provider. If the issue is in the provider, you have to wait until the casino get the answer from the provider. So give them some more time, wish it will be resolved as soon as possible.