Personally I'd like to think they are just terrible communicators. But until they prove otherwise it's hard to take anything they say seriously. I wanted to support them and really was giving the benefit of the doubt. To some degree I still do only because there are alot of things that still don't add up to them being the scam people are claiming they are. But that said poor business practices don't excuse the behavior either.
I'm in the same boat that's a big reason I haven't said anything till now. that an I'm not really a chatter on forums. A did meet them 2 times early on ones to talk about stuff and 2nd to drop off my check, but now I've been promised a unit in my hands twice, and no delivery.[edit: no call to come pick it up] now no return phone calls and no one has been at the office when I've gone there several times.. Even left message on the door. So no they wont listen anymore... my silence is ending on here since I no longer get any responses from them and soon it will change into an uproar.