Yes Freewallet is a ripoff.
One day my wallet went to $0.
They told me not to worry your money is safe.
In a safe in another country maybe.
I have tried for years to get my money back.
Sending txhash, pictures, Id's, screenshots etc....
Every time it sounds like I will get it straightened out,
it starts all over again with them asking for the same info I already sent them.
I'm sure they don't rip everyone off but they sure do rip some off.
Beware
There are already plenty of allegations against this wallet that are still unresolved. It is not clear on what basis you deposit your funds in such wallets. If you had spent a little time before sending your funds, you would not have been in this situation.
Since you are already a victim, you can share the evidence of everything that happened to you here so that other crypto users can be alert.