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Yap, everyone wants speed also the platform want to solved as much fast they can.
But they also want to be safe, and not to be blamed in case there has some problem scenario. One of things, the report can be fake while some scammer deposit money and pretends to lose his number and have the email and to change. FJ change it, without verification ID only by email. Scammer will acting is not me, my email is hacked why you process that requested.
So, the platform only want to be safe and secure don't want to be blamed.