costumer support is important but I do not prioritize this because luckily I have been gambling for years and not experienced any major problems. There are small problems but I can troubleshoot them myself and there is no need to call for the support.
I'm also in the same boat, I rarely experience any issues and there are instances where the issue is out of their reach so I really can't blame them if they can't fix it right away.
I can't agree more because it really sucks when the support isn't helping you at all which should be helping you as their job.
I've also experienced this, sometimes it's just a hit or miss there are times where i'd get in contact with a good support and then there's other supports who barely have any clue on what i'm trying to point out.