That's really a good point. Casinos having their account on this forum do earn some kind of respect from the community.
Most of the popular casinos have their accounts on this forum and I guess this adds an advantage the casino owners as well since they might get good traffic from bitcointalk users.
But there are also some casinos that do have an account on this forum yet are reluctant to stay active on the forum. This is what a huge turn of me.
Perhaps they have paid campaign managers to do the job, hence the "I'll just sit back and focus elsewhere" attitude.
Funnily they might spring up when it comes to promos.
Well having a representative on the forum is an added advantage to casino owners but the most important thing is how the operators deal with the customer's feedback and complaints, one of the most annoying parts is that in some cases the customer never get any good response from the team and the problem are left untouched which have resulted into scam accusation and ultimately denting their reputations.