It is the Lack of response from Support and the Inactivity of the Forum representative to address the problem here or in their Live chat or emails .
I have been in many casino but Only few that i found all that I am looking for.
So if the casino as no active person to answer problems , and also not offering bonuses even for active players then I may say sorry but i will pass playing there.
Well, given that most of the gamblers here talk about KYC.
I second that the lack of good support representative isn't a good impression. It's the reason why some gamblers are staying on a casino because of the friendly support, admins and moderators.
And that gives them the idea to make good promos and bonuses for those loyal customer that are staying with them. We can't blame those gamblers that go from one casino to another if they find the ideals of these factors.