I do not know where to start with my problem on 1xbit and asking for help here on bitcointalk forum
Your issue will likely be ignored in this thread. Bitcointalk is not an official way to explain such situations, but marketing team sometimes speeds up the process:
Let us remind that if you have a complain - it can be answered in the
reputation thread.
Here is a direct link to a thread where you can try to clear up this case:
https://bitcointalk.org/index.php?topic=5266815.0