User asked to close his account because he is addicted. The casino continued to send him information about promotions. How could this be the user's fault?
If I make such a request and get a confirmation, why do I need to do additional tasks?
But should we wait for long before doing another action? That was a crap response that we can't move forward on our gambling problem because the platform is still not working to fix those email service problems.
It's something that there are lots of options to solve but still, OP is really eager to wait for that thing to solve instead of just moving forward. If anyone is eager and serious to change, they will find a way to solve their problem.
Makes absolutely zero sense.
You are talking about money lost here and it is fair for the OP to try to seek recourse.
Yes, he should make personal leaps in terms of gambling addiction but I don't think that it is fair to place the entire onus of the loss on the OP's hands. He has declared self exclusion so he should reasonably expect to get it from Stake.
According to OP, stake admitted that there was an error on their system, so I think the issue is already over, and I hope it's already solved now. For me, it's not really a big deal as I know how to block a particular sender so I will not be able to receive an email from them, if OP did that thing then he will not be receiving any promotional emails from stake, the solution is very simple, there's no need to make it a big issue.
I have contacted live support and the legal department, and they have admitted their was a error in their database allowing to send promotional emails to problem gamblers, they have let me know they have fixed it after my messages.