I've personally looked into this. User could not provide a clear screenshot of some relevant and easy to find information, even when we've linked him to the exact URL needed to find the information. Therefore, we sadly had to decline his request.
By looking at this thread I bet it was a real treat for support to deal with this guy.
They did their best and followed procedures correctly. There's a lot of social engineering in the crypto-world sadly, especially this year.
I even provided the link and explained how the user can find his withdrawals that are older than a month, which our support staff then supplied to him.