I don't think anyone will know the answer unless we just wait for it.
I don't know why 1xbit support doesn't answer questions on a regular basis, but I guess they have reasons to just ignore some of the complaints. Well, because if they answered once, why do it again? Many users seem to be confused and dont accept the answer.
You are their advertiser yet confused of how this company is working , now I Know why they are paying you lol.
and also Users are not confused instead they are accusing your company if you did not noticed that , as they are a typical site that shows being scam by many of those users so Yes this is something that the company must addressed .
but of course they will prevent answering as their answer is same for all of those without concrete poof of accusing players being cheater.