1xbit are SCAM
my account id 364472065
they will confiscate your deposit money when you try to withdrawal from them
this is nuts
they stole from me 3000 EURO!!!! thats what i deposits to this site
and when i was trying to withdrawal 2200 EURO then block my account and stole the money
this will happen to you like its happened to me
they will ignore your emails that you write
Try PM the 1xbit_official account. Not sure if that will help but they seem to be quite active on the forum.
Anyhow you should know that they have a pretty crappy reputation and probably should have avoided them in hindsight. But no point in sulking now.
Just keep trying to reach their support and hopefully you guys can reach a settlement.