I don't know if he have enough employees handling this casino but if they are lacking on workforce then its good to hire another person to watch those areas where people mostly send their questions and problems since if they put active worker there for sure they cannot receive any hate message came from affected person and they can gain positive reviews in support side if someone is active solving those inquiries and issues happen to their casino.
I do not know either but it seems he does not have enough employees. It is difficult to manage one or two sites simultaneously without help from other people and that needs more time to handle. If he can delegate his jobs, that will help him do something else and not just try to do all things alone. I wonder what he will do in the next update and who knows, he will give some surprise to his loyal members.