Stake is a reputable website and is really well-known. Despite that, I still see several posts regarding complaints, issues, and concerns that I believe are normal to encounter on every platform. It would just depend on how the website would resolve and address your concerns. The process, resolution time, and way for them to attend to the issues at hand are the differences. I suggest you provide all the evidence needed to support your claims. Every accusation has to be backed up with proof most especially that we are talking about a reputable site.

Did you already try to reach them out? If so, what is their response to your concern? If they did acknowledge the issue you are experiencing, write down as well their proposed resolution to it. Although if your complaint really goes against their terms and conditions, then you will have no match because it is your fault that you made the bet. Just check their ToS first and lookup if ever you made a violation or not. If there is none and you know it to yourself that the error is on their end, post a thread in the scams and accusations board together with all your collected evidence. Try to reach out to the provider as well to check if they could take action about it.