Our odds provider is investigating what they believe are fixed matches on which this user placed bets and won on and we are still waiting on them to update us on the outcome of this. 

We are aware that it is a long process but there is nothing that we can do to speed it up. Due to the highly suspicious games, his account was restricted pending completion of a compliance review and the prior mentioned investigation.

In the meantime he was asked to provide further KYC, which is a standard procedure in situations like this. He has sent documents of at least 4 different people in his attempts to get verified. This has now been escalated to our integrity team to review and made this situation an even more challenging one to find a way forward.