The other issues can potentially be rectified if you gave us full cooperation.
Look man, I am gambling at stake not at the odds provider's site so obviously, I am going to question you, makes sense? Also if you are just letting the player suffer while odds provider is the king, you better mention it somewhere that odds provider can fuck any player anytime they wish and STAKE IS NOT RESPONSIBLE nor going to help
Regarding cooperation, I have said many times that I am ready to provide whatever is needed. I was patiently waiting but at some point it starts to feel like "being polite was being taken as naive"
The string of matches you won big on are under investigation, and I don't have any update at this time or timeline for when they will update us. That's really all I have to say about this right now. I will update you when I have one. Not an ideal situation for either of us, but obviously we cannot let you withdraw at this moment.